At NutriCareUSA, LLC, we take the privacy and security of your personal and health information seriously. As a provider of Durable Medical Equipment (DME) and nutrition-related services, we follow the requirements of the Health Insurance Portability and Accountability Act (HIPAA) of 1996 and other applicable privacy laws.
This Notice of Privacy Practices explains how we may collect, use, and disclose your health information, as well as the rights you have regarding your information. We encourage you to read this notice carefully and contact us if you have questions.
When you receive services from NutriCareUSA, we may create and maintain records related to your care, services, and communications with our team.
Information may be obtained through:
Depending on the services you receive, the information we maintain may include:
We may use or disclose your health information when necessary to:
NutriCareUSA does not sell your personal health information or use your health information for marketing or fundraising purposes without the appropriate authorization.
You have important rights regarding your health information. These rights include the following:
You may ask us to communicate with you in a particular manner or at a specific location. For example, you may request that we contact you by phone instead of mail or send information to an alternate address. We will consider reasonable requests and will accommodate your request when required by law.
You may ask us to restrict how we use or disclose certain health information for treatment, payment, or healthcare operations. We are not required to agree to every restriction request. However, we will review your request and let you know whether it can be honored.
You may request a record of certain disclosures of your health information made during the six years preceding your request. The accounting will not include disclosures that are excluded under HIPAA, including certain disclosures related to treatment, payment, healthcare operations, and other permitted activities.
You may request a printed copy of this Notice of Privacy Practices at any time. You may also request a copy even if you previously agreed to receive this notice electronically.
If you have legally authorized someone to act on your behalf, such as a person with medical power of attorney or a legal guardian, that individual may exercise your privacy rights when legally permitted. We will verify the individual's authority before releasing information or taking action on your behalf.
If you believe your privacy rights have been violated, you may submit a complaint to NutriCareUSA's Privacy Officer. You also have the right to file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights (OCR). You will not be penalized, denied services, or retaliated against for submitting a privacy complaint.
In certain situations, you may have the opportunity to tell us how you would like your health information to be shared.
You may request that we:
If you are unable to communicate your preferences, such as during an emergency, we may use our professional judgment to determine whether sharing information is in your best interest.
We may also disclose information when necessary to help prevent or reduce a serious and imminent threat to someone's health or safety, as permitted by law.
If you have questions about this Notice of Privacy Practices or would like additional information about your privacy rights, please contact NutriCareUSA, LLC.
We are committed to protecting your information and treating every patient with respect, dignity, and confidentiality.